Refund policy

UPDATED JAN. 01. 2026

ALL SALES FINAL POLICY (FOOD PRODUCTS)

Due to the perishable and consumable nature of our products, all sales are final.

We do not accept returns or exchanges on any food products once shipped. This policy is in place to ensure product safety, quality control, and compliance with food safety regulations.

DELIVERY GUARANTEE (OPTIONAL COVERAGE BUT YOUR'RE NOT COVERED IF YOU DECLINE)

At checkout, customers may elect to purchase our optional Delivery Guarantee.

When Delivery Guarantee is selected, orders may be eligible for gift card or replacement in the event of verified:

• Carrier-damaged packages
• Confirmed lost shipments by the carrier

To qualify:

• Damage must be reported within 2 calendar days of delivery confirmation
• Customers must provide:

  • Order number

  • Clear photos of the damaged product(s)

  • Photos of the outer shipping box

  • Photos of packing materials including the packing list on the backside of your shipping label.

Failure to provide required documentation voids eligibility.

Orders placed without Delivery Guarantee are not eligible for refund or replacement for carrier-related damage, loss, or theft. You must if you decline go through carrier site to claim your lost or damaged package.

LOST OR STOLEN PACKAGES

Once a shipment is marked "Delivered" by the carrier, responsibility transfers to the recipient.

Twisted Dough is not responsible for packages lost or stolen after confirmed delivery.

Customers must file any claims directly with the shipping carrier (USPS, UPS, FedEx, etc.). The carriers will require the recipient to initiate the investigation.

If Delivery Guarantee was purchased, notification to Twisted Dough customer service must be made within 7 calendar days of delivery confirmation and a gift card or replacement will be sent!

CHARGEBACKS & PAYMENT DISPUTES

Customers agree to contact Twisted Dough prior to initiating any chargeback or payment dispute.

Initiating a chargeback without first providing an opportunity to resolve the issue may result in:

• Permanent account restriction
• Denial of future orders
• Submission of documentation to the payment processor

Fraudulent chargebacks will be contested to the fullest extent permitted by law.

 

FRAUD, ABUSE & CLAIM LIMITATIONS

Twisted Dough reserves the right to deny refunds, replacements, or claims if there is evidence of:

• Excessive claims history
• Repeated delivery disputes
• Reselling activity
• Abuse of promotional codes
• Fraudulent conduct

We reserve sole discretion in determining claim eligibility.

BLACK FRIDAY / HOLIDAY POLICY

During promotional periods including Black Friday and holiday sales:

ALL SALES ARE FINAL AND SHIPPING TIME WILL BE DOUBLE THE NORMAL TIME IN TRANSIT.

The only exception is verified carrier damage or loss when Delivery Guarantee was purchased and documentation requirements are met.

Holiday processing times may extend up to 5 business days.

BULK WHOLESALE ORDERS

Bulk and wholesale orders are final sale and not eligible for return, refund, or exchange once shipped.

Due to food safety regulations and the perishable nature of food products, we cannot accept returns on bulk food items.

CUSTOMER SERVICE

We take pride in the quality and safety of our products.

For assistance, contact:
justdoughit@twisteddough.shop

We value our customers and are committed to fair, consistent enforcement of our policies.