Did you purchase the Route Green Package Protection plan?! This ensures your lost, damaged or delayed package is taken care of. Once you write them they will reply within 24 hours and cover claims. They will require a picture documentation and photo ID. Need to file a calim? Resolve Center (route.com)

Still questions? Please call our customer service line 870-761-1714

What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

Due to the nature of our business, the production schedule, and the items we need to have on hand to create the doughs, we are unable to cancel your order after it has been placed. This includes refunds. Our ordering process is a multi-step process, and designed purposefully to eliminate incorrect, or orders made by mistake. By submitting your order, you are agreeing to these terms, and understand these conditions.

IT PROVIDES YOUR TRACKING--CHECK SPAM!!! We ask that you include your email address (one that you actually monitor) with your order so we can reach out to you with ANY questions. While you may think you entered your address perfectly, our shipping system may say otherwise. If we run into an issue with your address, product or order in ANY way, we need to be able to get in touch with you quickly to remedy the situation. We ask that you monitor the email address you provided in case of any issues during production and shipment. Failure to monitor or respond to the emails we send asking for response may result in your order being delayed.

We are happy to help with incorrect, damaged or otherwise compromised orders. We are ONLY able to help if you contact us within 24 hours of receipt of your order. Use our chat box online for live help! Please see below what we need BEFORE emailing in. Use our contact me button to send email we will respond to you within 24 hours. If you contact us outside of the 24 hour mark of delivery, any issues are outside of our control and are no longer our responsibility. Please understand that you are ordering a food product, and while we do everything we can to ensure you receive exactly what you ordered, in pristine condition, there are things that happen outside of our control once it leaves our facility, and we expect our customers to cooperate with us in remedying these issues as they come up. If you email and no response, it is your responsibility to follow up by email. Remember emails can glitch so please call our customer service phone 870-761-1714.

Your package should be sealed by the UPS envelope inside your package that you ripped open. This is our safety seal. Inside of your package, you may find unpacked UPS envelopes, used for cushioning of the package. These are not sealed when we ship them. Don't fear, your product didn't fall out of them. Please contact us within 24 hours of receipt.

Should you believe your package was damaged or tampered with, or, if your order is incorrect in any way, please send us an email or go through your Route proctection app with the following:
- Order Number
- Picture of the Box (all sides, inside)
- Picture of the product inside
- Picture of your packing slip
- Phone number and contact name from your order
-MUST HAVE THESE TO CLAIM A DAMAGE ITEM TO BE REPLACED

Your product may arrive wet (or appear wet) depending on the temperature of your location as we ship frozen product and it can cause moisture to your box. There is no need for concern if this happens. Please open the order and check the contents of the dough to make sure they appear okay. If they do not, please reach out to us via email within 24 hours of receipt and follow damage item protocol above.

There are a couple of reasons that your discount code wouldn't work, but the most common reason is that a discount is already applied to your order. If an automatic discount (one set by the store) is applied, discount codes cannot be added. Additionally, you cannot "stack" discount codes (meaning, you cannot combine both a free shipping code AND ambassador code to the same order.)

Another reason that you're not able to add your discount code is that it may be an expired or discontinued code. Please double-check that the code you are using is valid, and the conditions of the code are met (for example, if the minimum order is 3 doughs, and you only have 2 in your cart) and make sure you don't have any items in your order that are not included in the discount (if whipped doughs are excluded, you cannot apply a discount code to an order containing whipped doughs.)

Unfortunately, due to using a third party payment processing system, once your order has been submitted, we are unable to apply discount codes, and/or refund the difference in the cost. Please make sure to add your discount codes at checkout. We understand that this can be frustrating, so please make sure to check your discount code before hitting submit!

Great question! Our subscriptions are processed 1 time per month. You will be charged monthly on the same date that you ordered the first time. For example, if your first subscription purchase was on January 18th, you will be charged on the 18th of every month. If you would like to skip, pause or cancel your subscription, you must do so before the date your subscription is charged. We cannot edit your subscription for you. Please make sure that if you have subscribed to a product, you have created an account on the website to manage your preferences. Please make sure that your account is created using the SAME EMAIL ADDRESS as your order, otherwise, you will not be able to edit the subscription.

Subscriptions are your responsibility to monitor. You will receive an email THREE days before your next subscription order processes. This will allow you the opportunity to change, update, skip or cancel your subscription before the order is placed. Please make sure that the email address you use for your order is the correct email so you do not miss these important email reminders.

By signing up for a subscription, you are agreeing to these terms and acknowledge that it is your responsibilty alone to monitor your ongoing charges.

Your whip kit is as easy as 1-2-3!

To prepare your whip kit, take the entire contents of the bag (and the cup inside) and pour them into a blender and blend 1 minute or simply place in a bowl and stir up after your liquid is added. We have found that a full size kitchen blender works best versus a compact or single serve blender or JUST MIX UP BY HAND!

Add to the mix 3/4 cup of your favorite milk or milk substitute. Pro tip: You can fill up the dough cup with milk on the go!

Blend your mixture on high for 1 minute, until thick and blended completely. You can blend for longer as desired. If your dough is firmer than you'd like, you can add more milk, a tablespoon at a time, to loosen the texture to your desired consistency.

Check out our YouTube video for step-by-step tutorial.