Your order will ship and arrive within 7-14 days. You must monitor your shipment as this is FOOD on the road. Processing times vary depending on weather, holidays, UPS delays we realize we're typically faster than 7-14 days BUT the best way to stay update is watching your UPS tracking number.
We make fresh batches each week, and begin production immediately after receiving orders. Due to the volume of our orders, as well as the ever-changing nature of the shipping industry, we adjust our timeframe for shipping accordingly. We aim to have your order shipped out within a week of order, and we ship via UPS. See shipping schedule below. We pack our orders in batches, so you will receive an email from us with your tracking number, but your order WILL not leave the facility for a few days after you receive your tracking number. Again, this is a 7-14 day processing time although we typically process faster. You get TWO emails (yes you do, check that junk folder) the minute you place your order and again once its moving from UPS or being delivered. Do not be alarmed if you're not seeing movement for the first couple of days. We aim to keep you in the loop as your order moves through the production to shipping to delivery, so please keep an eye out on your emails for updates from us. Your order has zero baking components in it, and will arrive the temperature of outside. Summer= HOT DOUGH>>Winter+ FROZEN DOUGH. Your order may be wet from going to cold to hot, THIS IS NORMAL. Orders may be outside for up to one week so please if you have questions about your order, THIS IS FOOD--> call our customer service team at 870.761.1714 in lieu of emailing for a faster response or use our chat box at bottom of website! DO NOT MESSAGE INSTAGRAM/FACEBOOK OR THEY WILL NOT WRITE BACK FOR CUSTOMER SERVICE QUESTIONS.
TO ENSURE EFFICIENCY AND ACCURACY AS WELL AS FOOD SAFETY AND QUALITY - WE ONLY SHIP MONDAY-WEDNESDAY IN SUMMER ONLY (June-August) and your product needs to be consumed within 20 days of arrival or freeze. If you are stocking up simply place what you are not eating in the freezer until ready to consume, thaw in fridge overnight!
Remember - UPS is closed on the weekends so we can not ship packages Thursday through Sunday to just sit in a HUB all weekend. It is safer we hold until Monday in proper temperatures to ship again Monday Mornings for arrival in 7-14 days. We are currently in peak times so please be patient and kind and know our phone line is always available to help you. Our customers mean the world to us!
As a rule of thumb, you should receive your order within 7-14 days after being processed and actually place on a truck If not it becomes your responsibility to alert the dough team as we will be happy to assist you!