Email: justdoughit@twisteddough.shop

Phone: 870-761-1714 (Phone calls only) Available at all times if not asleep

Chat Box (BOTTOM LEFT OF WEBSITE) Live customer service text at all reasonable times CST

Your order will ship AFTER a 3-5 day processing time and a tracking number has been sent to you. Processing times vary depending on weather, holidays, UPS delays we realize we're typically faster than 3-5 days BUT the best way to stay update is watching your UPS tracking number.

We make fresh batches each week, and begin production immediately after receiving orders. Due to the volume of our orders, as well as the ever-changing nature of the shipping industry, we adjust our timeframe for shipping accordingly. We aim to have your order shipped out within a week of order, and we ship via UPS. See shipping schedule below. We pack our orders in batches, so you will receive an email from us with your tracking number, but your order WILL not leave the facility for a few days after you receive your tracking number. Again, this is a 3-5 day processing time although we typically process faster. You get TWO emails (yes you do, check that junk folder) the minute you place your order and again once its moving from UPS or being delivered. Do not be alarmed if you're not seeing movement for the first couple of days. We aim to keep you in the loop as your order moves through the production to shipping to delivery, so please keep an eye out on your emails for updates from us. Your order has zero baking components in it, and will arrive the temperature of outside. Summer= HOT DOUGH>>Winter+ FROZEN DOUGH. Your order may be wet from going to cold to hot, THIS IS NORMAL. Orders may be outside for up to one week so please if you have questions about your order, THIS IS FOOD--> call our customer service team at 870.761.1714 in lieu of emailing for a faster response or use our chat box at bottom of website! DO NOT MESSAGE INSTAGRAM OR THEY WILL NOT WRITE BACK FOR CUSTOMER SERVICE QUESTIONS.

TO ENSURE EFFICIENCY AND ACCURACY AS WELL AS FOOD SAFETY AND QUALITY - WE ONLY SHIP MONDAY-WEDNESDAY IN SUMMER ONLY (June-August) and your product needs to be consumed within 10 days through September ONLY as the heat removes some shelf life. If you are stocking up simply place what you are not eating in the freezer until ready to consume.

Remember - UPS is closed on the weekends so we can not ship packages Thursday through Sunday to just sit in a HUB all weekend. It is safer we hold until Monday in proper temperatures to ship again Monday Mornings for arrival in 2-7 days. We are currently in peak times so please be patient and kind and know our phone line is always available to help you. Our customers mean the world to us!

As a rule of thumb, you should receive your order within 8-10 days after being processed and actually place on a truck If not it becomes your responsibility to alert the dough team as we will be happy to assist you!

If your order was damaged you must write in immediately in 24 hours with the. They will require a picture documentation of the damage AND a picture of the order phamplet inside of your box. Please do NOT demand a refund as our protocol states through UPS we must replace the item first. Our customers mean the world to us and we will make sure YOU are taken care of because you are our pride and joy, just be PATIENT. Please read the below of the damage item as well for details of what we "claim a damage"

If your order was damaged you must write in immediately in 24 hours with the. They will require a picture documentation of the damage AND a picture of the order phamplet inside of your box. If you have a cracked lid please know there is a seal under the lid that also acts as a second lid to ensure the safety of your item llong with your packing of the box and safety seal. Please do NOT demand a refund as our protocol states through UPS we must replace the item first. Our customers mean the world to us and we will make sure YOU are taken care of because you are our pride and joy, just be PATIENT and follow the steps so we can best serve you.

We are happy to help with incorrect, damaged or otherwise compromised orders. We are ONLY able to help if you contact us within 24 hours of receipt of your order and your order was TRULY tampered with. Use our chat box online for live help! Please see below what we need BEFORE emailing in. If you contact us outside of the 24 hour mark of delivery, any issues are outside of our control and are no longer our responsibility. Please understand that you are ordering a food product, and while we do everything we can to ensure you receive exactly what you ordered, in pristine condition, there are things that happen outside of our control once it leaves our facility, and we expect our customers to cooperate with us in remedying these issues as they come up. If you email and no response, it is your responsibility to follow up by email. Remember emails can glitch so please call our customer service phone 870-761-1714.

Your package should be sealed by the UPS envelope inside your package that you ripped open with a tamper sticker. This is our safety seal. Inside of your package, you may find unpacked UPS envelopes, used for cushioning of the package. Also, if your seal is not ALL the way down that DOES NOT MEAN your dough was open. Each seal can come up once initially opening and turning the lid or small amount of liquid also getting under it. You have 2 points of safety on your package being 1) The box will be taped on the outside that YOU must have opened and 2) The packaged envelope on the inside is a one time seal so you would KNOW if your package was open. We will not replace orders with the dough seal barely open on a package. Please contact us with any questions as our customers mean the world to us!

Should you believe your package was damaged or tampered with, or, if your order is incorrect in any way, please send us an email:
- Order Number
- Picture of the Box (all sides, inside)
- Picture of the product inside
- Picture of your packing slip
- Phone number and contact name from your order
-MUST HAVE THESE TO CLAIM A DAMAGE ITEM TO BE REPLACED

If missing an item simply 24 hours after arrival please take a picture of the items in your box and the packing slip in your box. We put a code identifier on it to know what was in there and where errors occur. Please send these photos to our email with your order number. Email: justdoughit@twisteddough.shop

Your order will arrive the temperature it is outside. We recommend that you CHECK YOUR DOUGH before putting your order in the refrigerator or freezer upon arrival. If your lid is cracked or dough is shaken around this could be due to rough handling of UPS and we sincerely apologize, this is NOT how it leaves our facility It may have settled during transit so we encourage stirring it up so that it can have a chance to return to perfect consistency. Please place in fridge upon arrival. Your dough is good 30 days in fridge or please freeze. We do mandate you check your product at arrival to ensure its safety especially if you have not monitored its time in transit. With summer months at the hottest ever and UPS delaying packages, we encourage you to just call with any questions or use our chat box online (bottom left corner). We will require you have checked your product and have called in within 24 hours of your package arriving. 870-761-1714.

Due to the nature of our business, the production schedule, and the items we need to have on hand to create the doughs, we are unable to cancel your order after it has been placed. This includes refunds. Our ordering process is a multi-step process, and designed purposefully to eliminate incorrect, or orders made by mistake. By submitting your order, you are agreeing to these terms, and understand these conditions.

IT PROVIDES YOUR TRACKING--CHECK SPAM!!! We ask that you include your email address (one that you actually monitor) with your order so we can reach out to you with ANY questions. While you may think you entered your address perfectly, our shipping system may say otherwise. If we run into an issue with your address, product or order in ANY way, we need to be able to get in touch with you quickly to remedy the situation. We ask that you monitor the email address you provided in case of any issues during production and shipment. Failure to monitor or respond to the emails we send asking for response may result in your order being delayed.

Your product may arrive wet (or appear wet) depending on the temperature of your location as we ship frozen product and it can cause moisture to your box. There is no need for concern if this happens. Please open the order and check the contents of the dough to make sure they appear okay. If they do not, please reach out to us via email within 24 hours of receipt and follow damage item protocol above.

There are a couple of reasons that your discount code wouldn't work, but the most common reason is that a discount is already applied to your order. If an automatic discount (one set by the store) is applied, discount codes cannot be added. Additionally, you cannot "stack" discount codes (meaning, you cannot combine both a free shipping code AND ambassador code to the same order.)

Another reason that you're not able to add your discount code is that it may be an expired or discontinued code. Please double-check that the code you are using is valid, and the conditions of the code are met (for example, if the minimum order is 3 doughs, and you only have 2 in your cart) and make sure you don't have any items in your order that are not included in the discount (if whipped doughs are excluded, you cannot apply a discount code to an order containing whipped doughs.)

Unfortunately, due to using a third party payment processing system, once your order has been submitted, we are unable to apply discount codes, and/or refund the difference in the cost. Please make sure to add your discount codes at checkout. We understand that this can be frustrating, so please make sure to check your discount code before hitting submit!

Great question! Our subscriptions are processed 1 time per month. You will be charged monthly on the same date that you ordered the first time. For example, if your first subscription purchase was on January 18th, you will be charged on the 18th of every month. If you would like to skip, pause or cancel your subscription, you must do so before the date your subscription is charged. We cannot edit your subscription for you. Please make sure that if you have subscribed to a product, you have created an account on the website to manage your preferences. Please make sure that your account is created using the SAME EMAIL ADDRESS as your order, otherwise, you will not be able to edit the subscription.

Subscriptions are your responsibility to monitor. You will receive an email THREE days before your next subscription order processes. This will allow you the opportunity to change, update, skip or cancel your subscription before the order is placed. Please make sure that the email address you use for your order is the correct email so you do not miss these important email reminders.

By signing up for a subscription, you are agreeing to these terms and acknowledge that it is your responsibilty alone to monitor your ongoing charges.

Your whip kit is as easy as 1-2-3!

To prepare your whip kit, take the entire contents of the bag (and the cup inside) and pour them into a blender and blend 1 minute or simply place in a bowl and stir up after your liquid is added. We have found that a full size kitchen blender works best versus a compact or single serve blender or JUST MIX UP BY HAND!

Add to the mix 3/4 cup of your favorite milk or milk substitute. Pro tip: You can fill up the dough cup with milk on the go!

Blend your mixture on high for 1 minute, until thick and blended completely. You can blend for longer as desired. If your dough is firmer than you'd like, you can add more milk, a tablespoon at a time, to loosen the texture to your desired consistency.

Check out our YouTube video for step-by-step tutorial.